Field Service Supervisor

Key Responsibilities 

Business & Financial Management 

• Ownership of P&L for the assigned territory 

• Drive AOP planning and achieving annual orders targets - QR and Contracts. 

• Supporting Sales Team to Generate Service Level Projects (SLJ) Leads. 

• Drive Commercial matrixes- Order, Revenue, GM, Collection, 

• Drive Service Matrixes- SLA, OTC, OTA, NPS, Customer satisfaction. 

Service and Project Management 

• End-to-end project execution including planning, monitoring, delivery, and closure 

• Deliver Larg scale and Spot job on time. 

Sales & Growth 

• Lead sales initiatives and strategic deals to achieve order booking targets 

• Develop Business by delivering Growth year on year 

• Drive NPI to improve business shares in market 

• Focused growth in Digital product and SAS 

Service Delivery & Customer Satisfaction 

• Able to handle the Large Corporate customers from Commercial/Industrial/Data Centers. 

• Ensure timely service delivery aligned with SLAs 

• Handling Customer Service – AMC, O&M, Time & Material 

• Maintain high levels of customer satisfaction through proactive engagement 

• Handling customer escalation – with problem solving attitude 

Team Leadership 

• Lead and manage team of on-roll as well as off-roll resources. Able drive the subcontractor to meet up the execution timelines committed to Customer. 

• Drive accountability culture within team 

• Build team capability, performance, and engagement 

• Develop high performance culture within team Stakeholder & Process Management 

• Coordinate with internal and external stakeholders 

• Ensure compliance with organizational processes and quality standards

Key Skills & Competencies

 • Should have handled large scale corporate customers. 

• Strong domain knowledge of Building Automation systems 

• Proven leadership and people management capabilities 

• Sound financial acumen with P&L ownership experience 

• Customer-centric approach with strong communication skills Excellent project execution and problem-solving abilities 

Qualifications

 Educational Qualification 

• Diploma Engineering/ Degree in engineering (Electrical / Electronics / Instrumentation preferred) 

• Minimum 10 Years (At least 4 -5 Years in Managerial Role) 

• Building automation industry experience preferred

Geographical Coverage: Mumbai and Madhya Pradesh. 

Travelling: 40 – 50% Travelling to Madhya Pradesh.