Job Description
The Director works closely with Regional Operations leadership, internal functional teams, and external stakeholders to support contract implementation, ongoing client satisfaction, and long-term retention. This role requires a relationship-driven leader who brings a people-first mindset, sound judgment, and the ability to navigate complex public-sector environments.
The ideal candidate has experience in school district or public-sector leadership or a comparable role where client engagement, accountability, technology, and relationship management were central to success.
Responsibility Profile:
Lead and manage client relationships across assigned school districts and public-sector partners
Serve as a primary relationship owner for key accounts, including senior district leadership and community stakeholders
Support contract implementation and service transitions in partnership with regional Operations teams
Collaborate with Operations to ensure service delivery meets contractual, safety, and performance expectations
Assist in contract renewals, negotiations, and growth opportunities in coordination with Commercial and Executive leadership
Produce, review, and analyze client performance data, proposals, and reports to support decision-making
Act as a proactive problem solver and escalation partner when client concerns arise
Partner cross-functionally with Operations, Fleet & Maintenance, Safety, HR, Finance, and Technology teams to ensure client needs are met
Support client meetings, community engagement efforts, and relationship-building initiatives
Provide leadership, coaching, and development support to team members as applicable
Serve as a thought partner to senior leadership on client strategy, risk mitigation, and retention
Perform other related responsibilities as needed to support regional and organizational objectives
Qualifications and Experience:
Proven experience managing senior-level client or stakeholder relationships, ideally within school districts or public-sector environments
Background as a school administrator, district leader, or comparable client-facing leadership role preferred
Strong interpersonal, communication, and presentation skills with diverse audiences
Ability to balance relationship management with operational and financial considerations
Strong organizational skills, attention to detail, and follow-through
Analytical mindset with experience reviewing data, reports, and performance metrics while relying on customer-facing technology to enhance customer experience
Demonstrated ability to collaborate across functions and influence without direct authority
Bachelor’s degree required; Masters or post-graduate education preferred
Proficiency with Microsoft Office tools including Copilot, Excel, Word, and PowerPoint
Ability to travel 40% of the time
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.