At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Director Sales Excellence is responsible for partnering, supporting and consulting with business stakeholders, IT and Finance to optimize overall North Americas Sales performance and ensure execution of the design, development, testing, validation, deployment, optimization, enhancement and recommendation of sales enablement related systems, activities and other applicable technologies (primarily INSIGHTZ and sales data analytics).

This position involves a high degree of partnership, consulting, analysis, detail/due diligence, autonomy, cross-functional coordination and interaction with multiple levels and functions within the organization.

How You'll Create Impact

Partner and consult with various business stakeholders at both the Executive and Line level to solve business problems with process improvement and technical solutions in the Target Setting, Alignment and Business Planning space.
Interface with software vendors/partners and IT on the various lifecycle stages – design, develop, test, validate, deploy, administer, manage, control, optimize, ehance, etc. – of business solutions.
Lead the implementation and utilization of Sales Excellence initiatives in coordination with Sales Training, Marketing, Operations and Sales Leadership.
Act as a lead and subject matter expert on projects’ collaborate and coordinate tasks across multiple stakeholders and cross functional teams. Employ both process and technical expertise in solving complex criteria/situations.
Analyze, evaluate, develop and provide action plans and recommendations for the improvement of current state service offerings, processes, policies, procedures and practices.
Perform ad-hoc analysis using available tools and resources, leveraging the skills of those within and outside of the team.
Participate in the execution of functional test scripts, risk/issue identification and mitigation approaches.
Contribute to the creation and implementation of the Strategic Roadmap
Monitor and ensure data integrity of neglected Alignments, Targets and Business Plans as appropriate.
Maintain and communicate system metrics and sales performance to track trends in usage and data integrity.
Assist in the delivery of instructor-led in person and virtual training sessions that are tailored to functional groups. Create and implement change management plans related to learning, system adoption and related processes.

What Makes You Stand Out

Ability to quickly understand and adapt to processes, policies and systems used by internal and external personnel.
Excellent analytical skills and detail orientation with a reporting skill set.
Strong communication skills in facilitation, listening, writing, and questioning.
Excellent interpersonal and stakeholder interaction skills with a customer focus.
Ability to effectively lead and initiate complex change.
Ability to seek out process improvement opportunities and make recommendations.
Must have experience in developing and implementing training and adoption of alignment and target setting systems in a rapid deployment timeline through face-to-face and remote/video conference methods.
Strong project management and collaboration skills with the ability to lead a cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level.
Experience incorporating adult learning principles, learning styles, and training-delivery platforms

Your Background

Preferred Qualification: Bachelor’s degree required in Finance, Business, IT or other relevant field; MBA or graduate degree
Preferred Qualification: 5-7 years in a Finance, IT, Sales Operations or Sales Training area; including people leadership
Preferred Qualification: Five (5) years of experience in developing and implementing instructor-led and e-learning programs for technology systems implementations
Preferred Qualification: Previous experience working in healthcare
Minimum Qualification: Bachelor's Degree and 8 years of relevant experience, or Associate's Degree and 10 years of relevant experience, or High School Diploma or Equivalent and 12 years of relevant experience AMER

Physical Requirements

Travel Expectations

up to 50%

EOE/M/F/Vet/Disability

Sales Excellence Director

Job Description