Manager, Commercial Control & Pricing

Roles and Responsibilities

• Performance Management: Monitor key performance indicators (KPIs) and Objectives & Key Results (OKRs); provide strategic guidance and support to the team to ensure all targets are consistently met or exceeded.
• Regional Collaboration & Knowledge Transfer: Partner closely with the regional headquarters on new developments and initiatives; translate and filter complex technical or strategic knowledge into actionable insights for the local team.
• Pricing Strategy: Conduct rigorous competitive pricing analysis to deliver data-led price optimization and maintain market competitiveness.
• Inventory & Content Oversight: Maintain end-to-end oversight of inventory management and platform content listings, ensuring high-quality presentation and continuous improvement of the user experience.
• Operational Leadership: Lead the commercial operations team in managing all aspects of trading duties, focusing on streamlining workflows and increasing overall operational efficiency.
• Financial & Risk Governance: Work in tandem with the Finance department to monitor profit margins and resolve payment settlement issues.
• Compliance & SOP Development: Draft and implement Standard Operating Procedures (SOPs) in collaboration with legal and external parties to ensure compliance with new policies or Hong Kong statutory regulations.
• Process Automation: Design and build advanced tracking tools and dashboards to monitor special requests and simplify team workflows.

Qualifications and Requirements

• Experience: Minimum of 5+ years of relevant experience, ideally within the FMCG, Retail, or E-commerce sectors.
• Leadership: Proven track record in team management is highly preferred.
• Project Management: Exceptional project management skills with the ability to juggle multiple workstreams, prioritize tasks under pressure, and meet tight deadlines.
• Soft Skills: Highly adaptable to change and comfortable navigating ambiguity in a fast-paced environment.
• Cultural Fit: A proactive contributor who is passionate about enhancing team performance and fostering a positive workplace culture.
• Communication: Excellent command of written and spoken English and Chinese (Cantonese and/or Mandarin).
• Technical Proficiency: Foundational knowledge in SQL or JavaScript. Foundational knowledge in data visualization tools such as Google Looker or Tableau.

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.