Job Description
YOUR RESPONSIBILITIES WILL INCLUDE:
LIAISON:
Customers – Telephone calls to customers, addressing queries, debtors correspondence and collections
Sales team – Monthly debtors review meetings, frequent follow-up on credit control matters
Customer service – Working together with CS team regarding releasing of orders and query resolution
Supply Chain - Shipping documentation and process
SSO – Customer master data changes/New customer creation, credit note processing, payment allocations
NEW CUSTOMER CREATION / EXISTING CUSTOMER AMENDMENTS: (15%)
Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms
Perform credit reference checking for new account applications where applicable
Submission of customer master change requests to SSO
Ensure adherence to internal control processes for approvals and maintain an up to date filing system
DEBT COLLECTION: (30%)
Regularly review customer ageing to identify delinquent accounts
Calling on customers for payments in order to ensure payments on time, or collection of overdues
Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received
Facilitates monthly debtors review meetings with Sales Teams
Ensure meeting of quarterly ageing and DSO targets
Initiate legal collection process where required
DEBTORS ADMINISTRATION: (45%)
Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously
Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis
Drive resolution of customer queries with Customer Service and Sales teams
Run monthly Debtors Statements to customers after month end close
Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.
Monthly reporting on debtors ageing status
Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution
COMPLIANCE: (5%)
Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix
Support with the annual review and update of customer credit limits
Maintain updated customer master data
Support during annual statutory audit, balance sheet review and internal audit where required
GENERAL: (5%)
Review and allocate deposits not relating to Receivables
Customer visits when required in order to facilitate the resolution of any account issues.
Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.
PRE-REQUISITE EXPERIENCES:
Minimum 5 years’ experience in debtors administration and full function of credit control
FORMAL QUALIFICATIONS:
Grade 12
Diploma in Credit Management would be advantage
COMPETENCIES REQUIRED:
Please note that if you have not heard from the HR Department within 30 days of this advert closing, your application has unfortunately been unsuccessful.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.