Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Job Role Purpose
The Contract Record Processor is responsible for the upload of contract documents into the global contract database tool (GRACE/Contract Now or MyBuy). This ensures a compliant documentation of all contractual obligations of suppliers and Roche and makes contract related information available throughout the Global Procurement organization. By transmitting relevant contract data into transactional procurement systems this role is also responsible for enabling Shopping Cart and PO processing as well as automated contract call-offs. Thus, the role contributes to overall increase of transparency, data consistency and efficiency, in line with Procurement Strategy and Category objectives.
During daily work the Contract Record Processor interacts with other roles to make sure that processes are running smoothly, especially with: Contract Requestor, Transactional Buyer, Contract Manager as well as Contract Record Teamlead and Contract Record SME.
Primary responsibilities
Continuous service delivery: Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective contract management process and sub-processes. These activities comprise esp. the following:
Assess contract upload/ update requests.
Archive contract document by uploading it into contract database.
Activate contract info.
Transmit contract data into the operational procurement system, if relevant.
Maintain contract records.
Following working instructions: Follow the instructions of the Team Lead regarding the daily work coordination.
Performance improvement: Contribute continuously to the improvement of the performance of the team, by constantly gathering experience and improving the quality of task execution.
Ticketing tool handling: Utilizing ticketing system for incoming requests and issues during daily service delivery.
Support end-users and requestors: Support end users and requesters on system related questions, proper system usage, searching contract documents in the system, ensure relevant system usage and solve simple issues, etc.
Channel process/ system change requests: Route request to relevant colleagues.
Initiate supplier onboarding: trigger supplier registration in the vendor master data management system.
Education, Experience and Skills
Required
Technical High School Diploma or Student of a Professional Career (+1 Year) - (Administration, Finance, Accounting, Industrial Engineer, Supply Chain or similar).
2+ years of experience on transactional Demand-to-Pay Process (Procurement buyer, Accounts Payable, Master Data, Contract Management) or Compliance/Legal positions.
MS Office knowledge.
Demonstrated problem solving skills.
Excellent communication skills to varied stakeholder audiences.
Team player with demonstrated strong interpersonal skills.
Strong collaborator in a multi-cultural environment.
Experience implementing legal records governance, classifying documents, archiving, and providing end user training across a broad region
Requires expertise in working with electronic and hard copy information, and classifying information regardless of medium
Strong computer skills; familiarity with Microsoft Office and Google suite and database functionality/concepts.
Strong focus on collaboration and customer service
Written and spoken fluency in English required
Desired
Experience with Procurement systems e.g. SRM.
+2 years’ experience in system support.
+2 years’ capability specific experience.
Experience in Shared Service or Customer Service Centre.
Biotech/pharmaceutical industry background desirable
Pricing Management preferred (Purchase Requisitions, Purchase Order, etc.)
Strong plus: written and spoken fluency in at least one other Roche core language
(Portuguese, Spanish, or French).
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.