Sr. Sales Operation Specialist

Purpose of this Position

此職位的核心目標是 促進指定SMB (Small and Medium-sized Business)與區域客戶的營收成長，並透過客戶關係經營、業務執行、銷售資訊整合及市場推動活動，拓展商機並提升業務成果。與業務團隊、通路夥伴及內部相關部門密切合作，確保客戶互動順暢、商機管理有效，並維持良好的客戶滿意度。

Support revenue growth in assigned SMB and territory accounts through strong customer engagement, effective sales execution, consolidation of sales insights, and participation in market development initiatives. 
Working closely with sales teams, channel partners, and internal stakeholders to ensure smooth customer interactions, effective opportunity management, and high customer satisfaction.
 

Major Areas of Responsibility

1.     負責 SMB 或區域客戶的日常經營與互動，透過電話、線上會議或其他方式維繫客戶關係，並主動聯繫潛在客戶或既有客戶名單發掘潛在商機；必要時協助業務或通路夥伴推進客戶溝通與商機發展，以提升客戶滿意度並促進長期合作。

Manage assigned SMB or territory accounts through regular engagement (phone, online meetings, or other channels). Maintain customer relationships and proactively contact prospects or install-base accounts to identify opportunities, while supporting sales teams or channel partners in advancing customer discussions and deals.

2.     建立並維護健康的銷售 pipeline，持續追蹤商機進展，識別客戶需求與痛點。透過提案、合約討論及問題解決推進案件進展，並支援銷售預測，以協助達成營收目標並拓展市場佔有率。

Build and maintain a healthy sales pipeline by tracking opportunities, identifying customer needs and pain points, and supporting proposal development, contract discussions, and addressing customer issues. Contribute to sales forecasting to help achieve revenue targets and expand market share.

3.     協調內部資源（如技術、產品及法務團隊），支援商機評估與案件推進，以促進業務機會發展並達成公司目標。

Coordinate internal resources (e.g., technical, product, and legal teams) to support opportunity evaluation and deal progression.

4.     執行日常業務與客戶服務流程，包括 CRM 系統資訊維護、HLTs 追蹤、報價單製作與相關文件提供（如產品規格與服務建議書），並負責商機進度彙整與資料更新，確保作業順利進行。

Execute daily sales operations and customer service processes, including CRM data maintenance, HLT tracking, quotation preparation, and providing related documents (e.g., product specifications and service proposals). Maintain accurate opportunity records and updates.

5.     參與規劃與執行行銷活動、客戶研討會或工作坊，以促進潛在客戶開發；必要時進行客戶拜訪並蒐集市場資訊，作為業務拓展與策略規劃之參考。

Participate in planning and executing marketing activities, customer seminars, or workshops to generate potential leads. Conduct customer visits when necessary and gather market insights to support business development.

6.     其他與職務相關之主管交辦事項。

Perform other job-related duties as assigned by the supervisor.

 

Minimum Job Requirements

1.        大學以上學歷，理工或商管相關科系尤佳。

Bachelor’s degree or above in engineering, business management, or a related field.

2.        三年以上業務相關工作經驗，具網通或自動化產業背景尤佳。
Minimum of 3 years of sales experience, preferably in networking or automation industries.

3.        語言：

中文：聽/精通、說/精通、讀/精通、寫/精通

英文：具基本溝通與閱讀能力

Fluent in Mandarin Chinese.

Basic proficiency in English, particularly in reading and writing.

4.        熟悉 Microsoft Office（Excel、Word、Outlook、PowerPoint 等）辦公軟體，具 CRM（如 Salesforce）或 ERP（如 SAP）系統使用經驗者尤佳。
Proficient in Microsoft Office applications (Excel, Word, Outlook, and PowerPoint). Experience with CRM systems (e.g., Salesforce) or ERP systems (e.g., SAP) is a plus.

5.        可配合國內出差，出差比例約 10%。
Domestic travel required (approximately 10%).