Multinational Client Service Specialist

AXA XL is an Equal Opportunity Employer

Multinational Client Service Specialist – Casualty, Financial Lines & Cyber Amsterdam, Netherlands – Hybrid Working Our team serves as the operational hub for our Benelux business, working closely with underwriters to deliver the highest quality service to our clients, in partnership with brokers

We are seeking a positive, organized, and results-driven team player to support our expanding operations

At the heart of our work is the management of Multinational Solutions (formerly Global Programs), providing insurance coverage to clients worldwide in close collaboration with foreign AXA XL offices and network partners

This role also plays a key part in driving change and transformation, which are fundamental to AXA XL’s culture

Team members are actively encouraged to contribute to the organization’s development — whether through process improvement, technology & AI, or talent development

We are currently looking for a Multinational Client Service Specialist to support our growth ambitions

The role will focus on Casualty (incl. environmental), Financial Lines and Cyber

Our operations span the Netherlands and Belgium

The position is based in our Amsterdam office, with a minimum requirement to work in the office three days a week

What you’ll be DOING What will your essential responsibilities include

Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, co-reinsurers, and AXA XL’s global network partners); Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts; Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools; Verify and review prepared policy documents, invoices, and premiums, ensuring data accuracy and maintaining up-to-date records within our systems; Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners; Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes; Participate in broker and client events with your peers (e.g. underwriting, claims, distribution, risk consulting)

You will report to the Team Lead - Middle Office, Casualty, Financial Lines & Specialties, Benelux

What you will BRING We’re looking for someone who has these abilities and skills: A bachelor’s degree, or relevant insurance experience and/or training; or an equivalent combination of education and experience; Prior experience in an underwriting support role, preferably within global program business; Knowledge of insurance products, ideally in Casualty, Financial lines and/or Cyber

Proficiency in IT and Microsoft Office (Word & Excel at a minimum); a keen interest or advanced knowledge in data analytics—such as data processing and visualization—is highly valued; Excellent written and verbal communication skills in English and Dutch; proficiency in French is a plus; A proactive attitude with a robust desire to learn and develop; Robust interpersonal skills with the ability to communicate effectively and build networks across all levels; Attention to detail and accuracy in data entry and system use; Excellent organizational, problem-solving, prioritization, and time management skills, with a focus on delivering precise results; Ability to thrive in a fast-paced environment, demonstrating responsiveness and professionalism when working with underwriters, brokers, bureaus, and fronting partners; Resilience in dealing with ambiguity and uncertainty, with the capacity to navigate complex situations with assurance; A team-oriented mindset, with the ability to work without supervision, maintain an open mind, and demonstrate commitment to grow within the role; Effective ability to monitor and track progress on tasks and projects, ensuring timely delivery and continuous improvement

Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an Equal Opportunity Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive compensation and personalized, inclusive benefits that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability.