Patient Financial Counselor

Identifies and coordinates all aspects of financial obligations for private pay patients.  Including, but not limited to, patient relations, physician liaison regarding financial liabilities, deposit estimates and collection.  Assures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization.

Makes financial arrangements and secures payment for services rendered.  Protects reimbursement for services by assisting patients with payment plans and options.  Interviews patients and/or families to determine funding sources.  Applies financial and collection policies.