People Operations Director

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them

As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance

We support millions of customers worldwide, helping them navigate life's uncertainties with confidence

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers

We are seeking a strategic People Operations Director to join our People Leadership team here at AXA UK

While this role is responsible for the day to day running of the function, it comes with a key focus on modernising processes, systems, and service delivery to create a scalable, efficient, and human-centric operational ecosystem

Key responsibilities include driving automation, AI-enabled improvements, and self-service solutions to enhance operational effectiveness

You will shape a high-performance, future-focused People Operations model that reduces complexity and emphasizes enabling self-serve capabilities and simplicity across the organisation

Key responsibilities: Lead the design, governance, and delivery of technologically advanced People Operations services across AXA UK, ensuring seamless integration with organisational objectives and digital standards

Own the operational service design and user experience strategy across People Operations, ensuring colleague and manager interactions are simplified, connected and aligned to modern digital service expectations

Establish clear operational governance, prioritisation and demand management frameworks to align People Operations activity to business and employee needs

Drive strategic initiatives centred on automation, AI enablement, and process digitization within People Operations, leveraging emerging technologies to optimize efficiency and a self-serve employee experience

Develop and implement a comprehensive People Operations strategy and digital roadmap, prioritizing high-impact automation and AI-driven solutions to enhance operational agility, scalability and overarching employee experience

Oversee the continuous development and refinement of enterprise HR systems, including the Workday platform, ensuring they support integrated, scalable, and future-proof HR service delivery

Lead the redesign and optimisation of the People Operations service catalogue within a robust service management framework, ensuring consistent, transparent, and high-quality service provision through innovative technological solutions

Lead the deployment of digital workflow automation and self-service tools, transforming the People Operations function into a highly agile, employee-centred, tech-enabled service

Responsible for driving the development and adoption of self-serve capabilities to enhance efficiency, empower employees, and deliver a seamless HR experience across the organisation

Develop and maintain digital knowledge management systems and operational playbooks to promote best practices, enable rapid onboarding, and ensure consistency across the employee lifecycle

Collaborate with People Insights and analytics teams to support operational reporting, performance dashboards, and MI, utilizing data-driven insights to identify opportunities for continuous process improvement and strategic decision-making

AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers

You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future

Away from home means attending the office, visiting clients or attending industry events

Your skills & experience: Deep expertise in HR systems and platforms, with a strong track record of managing and optimizing large-scale HR technology ecosystems, particularly Workday

Extensive experience in designing and executing innovative People Operations service delivery models at an enterprise level, ensuring alignment with organisational goals and future-ready workforce strategies

Proven success in leading large-scale automation, AI-driven enablement, and digital process simplification initiatives within People Operations, leveraging cutting-edge technologies such as machine learning, intelligent workflows, and data analytics to deliver measurable operational efficiencies, enhanced employee engagement, and a seamless, digitally-enabled experience

Demonstrated ability to standardise, digitize, and automate all people operational processes, ensuring operational excellence, compliance and scalability

Exceptional project management and strategic planning skills, with the ability to oversee platform enhancements, integrations, and technological initiatives from conception to execution

Strong stakeholder management and communication capabilities, adept at influencing senior leadership, cross-functional teams, and external partners to drive change and innovation

Proven ability to translate business, employee, and stakeholder needs, by prioritizing initiatives that enable self-service, streamline processes, enhancing their experience overall. moving to focus on customer-centric solutions

Demonstrated leadership in management large teams, fostering a culture of continuous improvement, and guiding organizational change within complex matrixed environments As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom

How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge

For our support, please send an email to [email protected]

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.