HR Customer Service Advisor

HR Customer Service Advisor

Grade: RCS M
Contract Type: Permanent
Location: Milton Keynes (MK4 3FU)
Hybrid working - 2 days in office

At DHL Supply Chain, we're looking for an enthusiastic and customer-focused HR professional to join our HR team as an HR Customer Service Advisor. This is an exciting opportunity to be at the heart of our people function, delivering expert HR support, solving complex employee queries, and helping colleagues across the business have an outstanding experience. No two days are the same, and you'll have the chance to make a real impact while developing your HR expertise within a global organisation.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Support with employee satisfaction, performance, retention and effective communication
• Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
• Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings – Protection of Employment (TUPE) for new business and the closure of sites.
• Processing internal Data Protection Subject Access Requests in line with SLAs
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

WHAT DO WE NEED FROM YOU?

• Previous experience in an HR role (desirable)
• A CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

WHY JOIN US?

• Private Medical Insurance
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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