CRM & Content Assistant, Soho Home

Key Responsibilities..

• Assist with the end-to-end process of planning, creation, and deployment of email marketing campaigns and on-site content.
• Build emails in our CRM platform to exacting standards, ensuring all product information and links are correct for localised audiences.
• Support the CRM & Content Executive in building on-site content, including homepages, landing pages, editorials, and seasonal imagery refreshes.
• Work closely with the Ecommerce team to manage product featured in marketing communications, ensuring stock is available or pre-order is requested.
• Support the email and homepage sign-off process by creating and maintaining mock-ups in Figma. Assist with the management of marketing assets and copy, as well as keeping status trackers up to date.
• Assist in testing email campaigns across devices before deployment.
• Support the CRM & Content Executive with managing the relationship between the email channel and content on-site, ensuring the customer journey between the two is seamless and coherent.
• Support with weekly campaign reporting and using Contentsquare to provide actionable insights.
• Complete regular site walks and check product in imagery and carousels is in stock across locales.
• Support with identifying website bugs and areas for improvement. Liaise with our product development team on fixes and help with testing.
• Assist with visual merchandising of the website.
• Support seasonal and ad hoc marketing projects as required.

Requirements..

Essential

• Previous experience in a marketing, CRM, content, or ecommerce support role.
• Robust understanding of online marketing and ecommerce.
• Strong attention to detail and organisational skills and able to deliver high-quality work.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Analytical mindset and comfortable working with data.
• Strong communication skills, collaborative, and able to work in cross-department teams.
• Proficiency in Microsoft Office.

Desirable

• Previous experience using Ometria CRM.
• Previous experience using a Content Management System.
• Previous experience using design tools such as Figma.
• Basic understanding of HTML/CSS.
• Previous experience using Google Analytics and Contentsquare.
• A genuine interest in interiors, homeware, design, or luxury retail.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.