Branch Support Desk Specialist

Provides system support and internal customer service support to employees on the core mainframe system and deposit software programs (i.e. Integrated Teller, Unity Director and BPM) and works Service Now Tickets in a “help desk” type environment.  Assists employees with questions related to system processes as well as internal procedures related to customer service functions in the branches. Maintains knowledge of program changes and creates procedures for call support. Provides support on new releases/programs when implemented. Assists in the acquisition/merger of other financial institutions.