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We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Patient Engagement Specialist
Dripping Springs, TXPosted 2 days ago
Full-timeonsite
Job Description
Job Description Summary
Premier Family Physicians has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better.We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
How will you make an impact & Requirements
Responsibilities of the job:
- Checking patients in/out
- Verifying insurance
- Collecting patient payments
- Processing referrals and pre-authorizations/radiology orders
- Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
- Manage medical provider schedules/reschedules/cancel appointments as requested.
- Triage patient calls to assess severity/complexity/appropriate action of call.
- Timely website appointment request/ custom form maintenance.
- Interact as resource to staff on website questions and issues.
- Talk to patients having problems with the website and solve website/EMR issues.
- Relay and explain lab/radiology, and other results to patients.
- Relay provider message/instructions.
- Refill medications per protocol
Hours: 8 am-5:00 pm Monday-Friday
Location: 170 Benney Ln Suite 200 Dripping Springs, Texas 78620
Requirements:
- High School Diploma
- Dependable & punctual
- Desire to serve patients
- Good verbal and written communication skills
- Must be able to type 40-50 WPM (words per minute)
Preferred:
- Medical Assistant Diploma & Certification
- Experience using an electronic medical record
- Experience in a primary care setting
Benefits:
- Health, Dental and Supplemental benefits
- 401k with employer match
- Paid Time Off
- Associate Discounts
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Athena EMR: 1 year (Preferred)
Ability to Commute:
- Dripping Springs, TX 78620 (Required)
Work Location: In person