Job Description
Position summary
This position worked as Lead Claims Speaclist. Coach, direct and develop associates so they can process the claims (adjudicate/finalize/pend/deny) within the service standards set by the department and the client.Coordinate work activities to achieve the volume expected to meet operational requirements. Recognize and recommend operational improvements. Responsible for the day-to-day application of organizational policies and procedures.
Key responsibilities
• Build and maintain trusting, professional relationships across teams.
• Collaborate with internal departments to verify or obtain missing claim information.
• Continuously learn from experiences and apply feedback for ongoing improvement.
• Accurately process both core and complex claims with a focus on quality and efficiency.
• Serve as a subject matter expert, providing technical support and guidance to peers.
• Investigate and resolve claim discrepancies; escalate unresolved or questionable claims to the Manager.
• Act as a resource for less experienced associates, offering mentorship and support.
• Participate in cross-training efforts and provide support to cross-functional teams as needed.
• Assist with coaching and development initiatives within the team.
• Contribute to the training of new hires.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• Proactively monitor and manage inventory to ensure timely processing and avoid backlogs
• Act as a point of escalation for complex queries, ensuring swift and accurate resolution
• Provide quick and focused training on specialty-based work types to upskill team members
• Handle critical escalation calls and claims to ensure high-quality service delivery.
• Collaborate with the onshore team to align processes and maintain consistency, as this approach mirrors the successful model implemented for the US team.
Qualifications and Education Requirements
• Sound experience in a US Travel claims adjudication.
• Possess problem solving, interpersonal and phone etiquette skills.
• Possess excellent claim processing, customer service skills, a strong customer focus, and commitment to customer satisfaction.
• Excellent leadership and motivational skills required including demonstrated ability to coach and provide feedback to others.
What we offer
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry .Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don’t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand.
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join
102497 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.