Claims Handler

Imagine a career where your work isn't just a Job You go to work because you're passionate about what you do and because you're good at it. You like to be part of a small, dedicated specialist team, where you support our internal Business Partners by handling the claims that they receive from the customers. If you also like to have a position where you never know what workflow will look like when you arrive in the morning, then this job could be something for you!

DHL Group (DHL) is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the differences you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. 

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.

If this is something that interests you, then read on.

As a Claims handler you will, among other things:

• Handle Cargo claims from our Business Partners within the area of Road transport in an independent way, by gathering all information needed, using our claims system to document and finalizing the claims with a decision and by that being an important service partner within DHL
• Communicate both internal and external with partners, customers and our sub-contractors/carriers, providing a professional and efficient relationship with them
• Follow up on existing claims in your own portfolio, to ensure quality meets our target
• Have the responsibility to support our Business Partners with deeper insights into claims insight on customer level, helping them understand claims pattern and how to work proactively to reduce future claims.

You will work within our culture of quality, service excellence, flexibility and cost consciousness according to our First Choice Way philosophy.

To apply for the job, you:

• Have minimum 2 years of experience in Claims handling/Insurance management and/or Shipping/transport industry.
• Have experience in building and maintaining customer relationships
• Like to work independent, but still be part of a team where all support each other
• Have high energy, and you are constantly challenging yourself to develop
• Are fluent in Danish or Scandinavian (both written and spoken) and good at English
• Are used to work in an IT-environment with different systems, including Microsoft Office

This is what you can expect from us:

• Colleagues and leaders who are guiding and supporting you everyday

• Working with diverse and complex stakeholders from different Business Partners

• A dynamic global working environment with great colleagues
• An equal part of the logistic company for the world
• Canteen, health insurance, and internal courses

How to apply: To apply for this position, please submit your motivational cover letter and CV together with salary expectation. As applications are handled on an ongoing basis, we recommend you apply as soon as possible.