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Job Description
- Serve as a trusted technical advisor for air-gapped cloud platforms, providing specialized expertise and ad hoc architectural Q&A support.
- Own the end-to-end post-sales relationship for Platform Administrator teams, which includes supporting Quarterly Business Reviews (QBRs) and assisting customers with spend optimization.
- Plan and coordinate training for customer staff, developing learning roadmaps and leading hackathons to foster skill development.
- Act as the primary interface for customer feature requests and coordinate release planning to align needs with the product roadmap.
- Lead the resolution of complex technical escalations and collaborate with delivery teams to strategically plan and adopt new customer workloads.