Manager Service Management

Job Description:

We are seeking a highly experienced Manager Service Management to lead and deliver software development and ServiceNow-related projects.

The ideal candidate has strong project leadership skills, experience managing medium-to-large teams, and solid understanding of software development processes and methodologies.

Responsibilities

Project Management & Delivery

• Coordinate all aspects of the project throughout the software development lifecycle using established methodologies
• Develop and manage project plans, schedules, budgets, risks, and documentation.
• Hold service review meetings with Customer via, monthly, and quarterly governance meetings.
• Communicate project status, risks, and issues effectively to customers, management, and stakeholders.
• Ensure completeness and accuracy of all project documentation.
• Ensure normal service operation is restored as quickly as possible and the business impact is minimized

Technical & Process Leadership

• Gather and support the creation of requirements documentation.
• Write or review design and implementation documents when necessary.
• Meet with customer regularly to provide thought leadership and strategic guidance on customers future vision.
• Deliver future state roadmaps and assist with evangelizing strategy and roadmaps to customer’s internal business groups.
• Assist with Operational architectural design and guidance on the existing Platform.
• Ensure best practices and quality standards are followed throughout the project.
• Support testing and deployment activities, including post‑go‑live processes.

Team Leadership

• Manage teams of up to 20 people, working directly with customers and other stakeholders to deliver the project.
• Provide guidance, coaching, and performance support to team members.
• Be involved in the recruitment/interview process when needed.
• Approve software tools, licenses, and project-related purchases when appropriate.

Stakeholder & Vendor Management

• Act as a bridge between technical teams and business stakeholders.
• Work closely with onshore teams, customers, and directors as required.
• Coordinate with vendors and external partners to ensure successful delivery.

Requirements

Must-Have

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• At least 2+ years of project management experience.
• Strong communication skills in English.
• Strong leadership, planning, and organizational skills.
• Excellent interpersonal and people management abilities.
• PMP, iTIL certification is a plus.

Nice-to-Have (Optional)

• Experience with SaaS platforms or workflow/automation tools (e.g., ServiceNow, SAP, Salesforce….).
• Understanding of ITSM/ITIL processes.
• Japanese language skills.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

• Attractive and competitive salary package.
• Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th-month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
• Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Remote work support with a company-provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.

We are seeking a highly experienced IT Project Manager to lead and deliver software development and ServiceNow-related projects.

The ideal candidate has strong project leadership skills, experience managing medium-to-large teams, and solid understanding of software development processes and methodologies.

Responsibilities

Project Management & Delivery

• Coordinate all aspects of the project throughout the software development lifecycle using established methodologies
• Develop and manage project plans, schedules, budgets, risks, and documentation.
• Hold service review meetings with Customer via, monthly, and quarterly governance meetings.
• Communicate project status, risks, and issues effectively to customers, management, and stakeholders.
• Ensure completeness and accuracy of all project documentation.
• Ensure normal service operation is restored as quickly as possible and the business impact is minimized

Technical & Process Leadership

• Gather and support the creation of requirements documentation.
• Write or review design and implementation documents when necessary.
• Meet with customer regularly to provide thought leadership and strategic guidance on customers future vision.
• Deliver future state roadmaps and assist with evangelizing strategy and roadmaps to customer’s internal business groups.
• Assist with Operational architectural design and guidance on the existing Platform.
• Ensure best practices and quality standards are followed throughout the project.
• Support testing and deployment activities, including post‑go‑live processes.

Team Leadership

• Manage teams of up to 20 people, working directly with customers and other stakeholders to deliver the project.
• Provide guidance, coaching, and performance support to team members.
• Be involved in the recruitment/interview process when needed.
• Approve software tools, licenses, and project-related purchases when appropriate.

Stakeholder & Vendor Management

• Act as a bridge between technical teams and business stakeholders.
• Work closely with onshore teams, customers, and directors as required.
• Coordinate with vendors and external partners to ensure successful delivery.

Requirements

Must-Have

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• At least 2+ years of project management experience.
• Strong communication skills in English.
• Strong leadership, planning, and organizational skills.
• Excellent interpersonal and people management abilities.
• PMP, iTIL certification is a plus.

Nice-to-Have (Optional)

• Experience with SaaS platforms or workflow/automation tools (e.g., ServiceNow, SAP, Salesforce….).
• Understanding of ITSM/ITIL processes.
• Japanese language skills.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

• Attractive and competitive salary package.
• Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th-month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
• Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Remote work support with a company-provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.