Job Description
The Change Manager exists to ensure that transformation initiatives deliver sustained behavioural, operational, and cultural adoption across the Group. While programmes and projects introduce new systems, processes, and ways of working, successful outcomes depend on how effectively people understand, accept, and embed these changes.
This role provides structured, hands-on change execution for major initiatives, translating the Group’s change framework into practical actions that support readiness, engagement, and adoption. Operating within Delivery & Excellence Office, the Change Manager works closely with delivery teams and Business Units to reduce resistance, improve uptake, and ensure that change is experienced as clear, coordinated, and purposeful. The role also supports the Group’s federated change model by enabling BU leaders to fulfil their change responsibilities, while maintaining consistency with enterprise standards.