Job Description
JOB SUMMARY
The Assistant Manager – Outlet is responsible for ensuring seamless daily operations by coordinating team activities, maintaining high service standards, and ensuring guest satisfaction. This role oversees opening and closing procedures, monitors service delivery, supports staff performance, and ensures a safe, clean, and productive environment in line with company standards.
KEY RESPONSIBILITIES
1.Daily Operations & Service Execution
- Ensure team members work collaboratively to deliver efficient and high-quality service.
- Complete opening and closing duties, including setup of supplies, equipment checks, and securing the workspace.
- Maintain cleanliness of all work areas throughout the shift using clean-as-you-go practices.
- Monitor dining/service areas for seating availability, service quality, safety, and guest well-being.
2. Guest Experience & Service Delivery
- Welcome and acknowledge all guests according to company service standards.
- Anticipate and address guest needs promptly and professionally, including assisting individuals with disabilities.
- Handle guest concerns or issues and ensure timely resolution.
- Thank guests with genuine appreciation to enhance overall experience.
3. Maintenance & Incident Reporting
- Identify and report maintenance issues through work orders or escalate urgent repairs directly to relevant departments.
- Report all incidents, accidents, or unsafe conditions involving guests, employees, or vendors to management and Loss Prevention immediately.
- Maintain accurate documentation of incidents and operational updates for management review.
4. Team Support & Supervision
- Assist management in hiring, onboarding, and training new team members.
- Support scheduling, performance evaluation, coaching, and motivating employees.
- Provide guidance and act as a role model by demonstrating professional behavior and service excellence.
- Encourage teamwork and foster a positive work environment to achieve departmental goals.
5. Compliance & Professional Standards
- Follow all company policies, safety procedures, and security standards.
- Complete required safety training and certifications.
- Maintain a clean, professional appearance in line with company grooming standards.
- Protect company assets and maintain confidentiality of proprietary information.
6. Communication & Team Collaboration
- Communicate clearly and professionally with team members and management.
- Document and relay important operational or guest-related information accurately.
- Build positive working relationships and support team members to achieve common goals.
- Listen and respond appropriately to employee concerns and feedback.
- Perform other reasonable duties as assigned by Supervisors.
OUR BENEFITS
- Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
- Career growth and development through Marriott’s global learning and training programs.
- Access to the Employee Assistance Program supporting physical, emotional, and financial wellbeing.
- Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
- Duty meals provided.
- Associate transportation provided.
- Prorated unused sick leave paid out at year end.
QUALIFICATION AND EXPERIENCE
- Diploma or Degree in Hospitality Management, Hotel Management, or a related field preferred.
- Minimum 2–4 years of experience in Food & Beverage operations
- Prior supervisory or team leadership experience in an outlet or restaurant setting is required.
- Strong leadership, coaching, and team management skills with the ability to inspire and motivate staff.
- Excellent interpersonal and communication skills with a strong guest service orientation.
- Proven ability to multitask and perform effectively in a fast-paced, high-pressure environment.
- Solid knowledge of food safety, hygiene standards, and operational procedures.
- Experience in managing guest concerns and delivering service excellence.
- Proficiency in POS systems and basic computer applications is an advantage.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.