Customer Support Analyst I

As a Customer Support Analyst you will be responsible for all reporting activities to support workflow management within Client Support. You will serve in this critical role by executing action items from the reports, identifying trends, analyzing data to determine opportunities for process improvement as well as improved performance, and providing feedback to partners as it relates to optimization of workflows, streamlined processes and overall operational efficiency. You will work closely with cross-functional teams within the ACERTUS organization to achieve the company’s overall objectives and goals, and address client needs to provide best in class customer service.