- In absence of the SOC Manager, acts in his/her place
- Supervises the Crew Scheduling operation by providing direction and support as needed
- Coordinates with Flight Followers, Dispatchers, and Crew Scheduling during irregular operations to ensure effective operational performance
- Oversees the completion of the daily company flight schedule
- Exercises delegated authority for the daily leadership of the Crew Scheduling department, including the supervision of personnel assigned to him/her and the scheduling of Crew Scheduling personnel
- Exercises delegated authority for the crew planning process and the daily scheduling of crewmembers
- Assists SOC Manager with performance reviews for Crew Schedulers
- Assists the SOC Manager with the payroll function for dispatchers, flight followers and crew schedulers
- Works with SOC Manager to improve the efficiency and effectiveness of processes in the operation
- Participates in the development of an annual budget for Crew Scheduling
- Keeps the Customer Care Department informed of pertinent information during irregular operations
- Ensures the set up of hotel accommodations and rental cars for crewmembers laying over or on TDY assignments in accordance with company rules
- Ensures the set up of hotel accommodations and other necessary provisions for Crew Scheduling personnel, in coordination with the SOC Supervisors, who are working during times of extreme weather
- Complete Supervisor turnover at the end of work week
- Reviews crew daily schedules to ensure legality
- Monitors daily schedule of Crew Scheduling departments to ensure proper coverage
- In the event of a Crew Scheduling sick call, the Supervisor will activate the reserve coverage. If there is no reserve coverage, the Supervisor will cover the shift
- Provides for continued analysis of job methods and techniques to improve efficiency and economy of the operation
- Provides the necessary training for Crew Schedulers on FAR and company work rules for crewmembers
- Participates in the manpower planning for crewmembers and the planning for the flight schedule
- Monitors master schedules changes for legalities to ensure FAR compliance
- Provides input for sufficient reserve crewmember coverage for unplanned absences
- Maintains a caring and open dialog with all crewmembers and staff
- Performs tasks assigned by the On-Call Duty Manager
- Performs duties required in the Emergency Response Manual as needed
- Manages irregular operations by determining the best utilization of available crew and aircraft resources
- Coordinates with Crew Scheduling to resolve crew issues (e.g. sick and fatigue calls, duty time issues, etc.)
- Coordinates with MOC to resolve aircraft missions (e.g. paint, regional repos, etc.)
- Uses company procedures in accordance with regulatory and company restrictions to determine if a pilot's schedule can be changed
- Contacts pilots in the event their schedule is changed
- Contacts Duty Manager for required events
- Keeps Flight Followers informed of irregular operations and recoveries as events unfold, as opposed to a briefing after the fact
- Additional duties as assigned
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- FAA Aircraft Dispatch Certificate preferred
- Knowledge of 117, 121, and 135 regulations including, but not limited to, duty time restrictions
- Previous 121/125/135 industry management appropriate to the tasks of this position
- Excellent organizational skills, required
- Excellent internal/external customer service skills, required
- Must be able to handle multiple tasks and adapt to changes in any situation
- Must be willing to work any/all shifts required
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