CSR /Technical Support role

Client: Banking

Location: West Des Moines, IA – 50266

Job Title: CSR / Technical Support Role

Duration: 6 to 18 Months (could go beyond)

Pay Rate: $12.00/hr without benefits

Shift Timings: Monday - Friday; 10:00 AM to 10:45 PM, any shift will be provided between this time.

• Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.

• Documents and may resolve basic problems regarding business applications and hardware and software.

• Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.

• Escalates to senior staff when solution is unclear.

• Reports problems with procedures.

Additional Job Details:

• Frontline call queue for Technology Connection for CORE call queue.
• Previous helpdesk / call center experience is a plus, customer service / mortgage / technical is beneficial.

If you're interested, feel free to reach out to me on:

Vishal Patel
973-413-6570

vishal.npatel(at)collabera.com