IT Event Management Trainee (REF5471O)

Trainee

 Tasks

• Working on customer and monitoring tickets. 
• Accurate, precise work, including pre- and post-documentation of each task
• Keeping SLAs by ensuring the quick handing of tickets.
• Starting escalation procedure in case of CBI high or Critical issues.
• Improving the knowledge base.
• Cooperation with other resolver teams.

 Requirements

• Active (or passive under 25) full-time student status
• Commitment to at least 20 hours of work per week
• English B2
• German B2
• MS Office Knowledge
• Basic IT knowledge
• Good communication skills
• Attention to details
• Teamwork but able to work alone as well
• Responsibility

 Advantages

• Basic Service-NOW knowledge.
• Advance German language skills.
• Willingness to learn IT basics.
• Willingness to work in overlapping shifts.
• Student of faculty of IT or Engineering
• ITIL, MS Office, MS365 knowledge.

 Personality

• Eagerness to learn and grow
• Collaborative mindset
• Reliable & flexible
• Customer-focused approach

 

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.