Ticket Booth Lead/Trainer
Job Description
Job Posting Title:
Ticket Booth Lead/Trainer----
Hiring Department:
Lady Bird Johnson Wildflower Center----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Non-Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
JOHNSON WILDFLOWER CENTER----
Job Details:
General Notes
The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation and cultivation of native plants through its gardens and programs. The Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in the field of native plant education, gardening, sustainable landscapes, land restoration, plant conservation and research. It is home to the largest living collection of Texas native plants, welcomes 300,000 visitors annually, has over 18,000 member households and reaches more than 2 million people per year through its popular native plant database. The Center envisions thriving, native plant landscapes everywhere that nurture wildlife, uplift communities, and ensure ecological resilience for generations.
Wildflower Center staff are University of Texas at Austin employees receiving all associated benefits as well as an annual membership to the Center, discounts on Center classes, access to Wildflower Center events, and discounts at the Shop and Gallery. An inspiring, collaborative and beautiful work environment with outstanding coworkers awaits you.
Purpose Statement
The Lady Bird Johnson Wildflower Center is seeking a Ticket Booth Lead/Trainer to join our team. Our ideal candidate will provide top-notch customer service, oversee day-to-day staffing, train new staff, and champion our mission and goals.
Responsibilities
Responsible for welcoming guests to the Wildflower Center in a professional, friendly, and positive manner. Sell general admission tickets, informing guests about ticket prices and discount programs and provide information about the Center and answer questions about current exhibits, classes, projects, and programs.
Provide information about the benefits of a Wildflower Center membership to our guests. Accurately complete and submit membership forms and create an Altru constituent record.
Serve as a guest services trainer in customer service and Altru POS (point of sale).
Oversee and guide staff through day-to-day operations and interactions with guests as needed. Assist with hiring of guest services staff. Assist with the onboarding and training of new staff.
Assist the Guest Services Manager with general admission scheduling, special events staff schedules and serve as a backup to weekend staffing needs when staff calls in sick.
Assist with creating operational memorandums, policies and procedures as related to guest services and admissions.
Other related functions as assigned.
Required Qualifications
High School Diploma or GED.
2 years of experience in a team lead/supervisory capacity.
2 years of experience on a cash register or point of sale (POS) equipment.
2 years of experience in a customer service-related field.
Proficient in Microsoft Office.
Ability to prioritize, manage responsibilities and troubleshoot issues in a fast-paced environment; ability to solve complex problems and independently make decisions.
Highly efficient and reflective, always looking for ways to improve processes.
Ability to train, direct, supervise, evaluate and motivate staff.
Ability to establish and maintain effective working relationships with Center staff.
Excellent phone etiquette and customer service skills.
Reliable transportation.
Ability to work weekends and evenings as required during peak seasons and special events.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Experience with Altru POS system or other database systems.
Experience in a public garden, non-profit or higher education setting.
Prior work experience at the Lady Bird Johnson Wildflower Center.
Salary Range
$41,600 + depending on qualifications
Working Conditions
May work around standard office conditions including the ticketing kiosk.
Repetitive use of a keyboard at a shared workstation.
Standing for extended periods of time.
Extended hours may be required for mission-related events during evenings and weekends.
Ability to work outside in all sorts of weather.
Work Shift
Sunday through Thursday. Start time is 6:45am during Summer Hours from June 1-August 31, and 8:45am during Regular Hours from September 1-May 31.
Occasional evenings and holidays for mission-related events
Required Materials
Resume/CV
3 work references with their contact information including email address; at least one reference should be from a supervisor.
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.