Tier 2 Technical Support Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier 2 Technical Support Agent based in Canada.

This role sits at the intersection of technical support and client-facing engineering, acting as a key escalation point for complex payment and integration issues.
You will support merchants, developers, and internal teams by troubleshooting advanced technical problems related to APIs, payment gateways, and system integrations.
The position requires strong analytical thinking to diagnose issues through logs, transaction data, and API behavior in a fast-paced SaaS environment.
You will collaborate closely with engineering, product, and QA teams to drive resolution and improve system performance.
This is a highly impactful role where your expertise directly influences merchant experience, payment reliability, and platform stability.
You will also contribute to continuous improvement by documenting solutions and sharing insights that enhance internal knowledge and product quality.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier 2 Technical Support Agent based in Canada.

This role sits at the intersection of technical support and client-facing engineering, acting as a key escalation point for complex payment and integration issues.
You will support merchants, developers, and internal teams by troubleshooting advanced technical problems related to APIs, payment gateways, and system integrations.
The position requires strong analytical thinking to diagnose issues through logs, transaction data, and API behavior in a fast-paced SaaS environment.
You will collaborate closely with engineering, product, and QA teams to drive resolution and improve system performance.
This is a highly impactful role where your expertise directly influences merchant experience, payment reliability, and platform stability.
You will also contribute to continuous improvement by documenting solutions and sharing insights that enhance internal knowledge and product quality.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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