Front Office Manager

  Overview:  To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.    Responsibilities:  Handle all training with associates to ensure Omni Standards. Communicate with all department managers on continuing basis.  Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.    Qualifications:  Previous luxury hotel experience strongly preferred within Guest Services or Front Office Previous Front Office Leadership experience required. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software