System Hotline Engineer

Req ID:517854 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time System Hotline Engineer in Charleroi we’re looking for?

Your future role

Take on a new challenge and apply your engineering expertise in a cutting-edge field. You’ll work alongside collaborative and dedicated teammates.

You'll play a critical role in supporting the deployment and continuous improvement of mainline signalling systems. Day-to-day, you’ll work closely with teams across the business (deployment teams, engineers, project teams, and customers), conduct root cause analyses, and help define best practices for continuous improvement.

You’ll specifically take care of providing technical hotline support for trackside signalling solutions, but also contribute to knowledge sharing and the creation of reusable troubleshooting resources.

We’ll look to you for:

• Serving as the technical point of reference for hotline support on trackside signalling solutions
• Reviewing issues raised by deployment teams, identifying recurring trends, and providing clear answers or escalation inputs when needed
• Carrying out root cause analysis and fault diagnosis using structured methods
• Recording issues, solutions, lessons learned, and troubleshooting steps in a clear, concise, and rigorous way
• Collaborating with engineers, stakeholders, project teams, and customers to ensure reliable support and professional communication
• Supporting continuous improvement through post-incident reviews, knowledge sharing, and the definition of best practices

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Master’s degree in Engineering, such as Aerospace, Electronics, Automation, Robotics, or Computer Science
• English proficiency at B2 level or above
• Good understanding of system development principles and ability to analyze complex system architectures
• Solid knowledge of communication protocols such as TCP/IP, GSM-R, and FRMCS
• Strong written English, with clear, rigorous, and concise documentation skills
• Familiarity with programming languages such as Ada, C, C++, and scripting languages like Python
• Strong analytical skills, a problem-solving mindset, and the ability to work in a highly technical environment
• Ability to work effectively across functions and support other teams with a customer-focused approach
• Interest in documentation-based analysis and on-target investigation

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our flexible and inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior technical or leadership roles
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.