Consultant, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a Consultant, Production Application Support, you'll play a key role in supporting MS SQL databases across CIBC's technology landscape. You'll provide expertise in database builds, application deployments, migrations, performance tuning, and incident resolution. You'll collaborate with application owners, developers, and various CIBC Technology groups, including Solution Design, DB Engineering, Information Security, and external vendors. Your insights will help shape database standards and best practices, ensuring solutions are tailored to specific application needs. You'll work closely with project managers to develop implementation plans and oversee database upgrades and cross-platform migrations in both on-premises and cloud environments. Additionally, you'll develop automation scripts for code deployment and database migrations, embracing Agile methodologies to drive automation, project deliverables, and daily operations. Using tools like Dynatrace you'll quickly resolve performance issues for business-critical applications and manage day-to-day operational activities, including escalations and 24x7 production support.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Production Support - Monitor and optimize performance of Azure SQL databases, including large databases (40TB+), and resolve issues related to query plan regressions, parameter sniffing, cardinality estimation changes, query timeouts, and blocking. Utilize Query Store and analyze execution plans to identify and resolve bottlenecks, perform query performance tuning, and ensure efficient T-SQL code practices. Collaborate with developers to analyze workload patterns and optimize database interactions.

• Resource Management - Address and resolve high resource contention issues to ensure optimal database performance. Assist in capacity planning, scaling, and resource allocation based on application demand and performance metrics. Apply a thorough understanding of indexes, statistics, and recompilation to diagnose and resolve performance challenges. Conduct root cause analysis for recurring or critical incidents impacting application operations.

• Azure SQL Expertise - Apply deep knowledge of Azure SQL Platform-as-a-Service (PaaS) limitations, capabilities, and best practices for performance management. Troubleshoot and resolve issues related to DTU/vCore, Hyperscale resource allocation, throttling, and scaling.

• Partnership - Act as a liaison with business partners, technology teams, senior management, and internal and external clients. Keep stakeholders informed of team mandates, policies, and relevant legislation changes, while promoting the products and services of the Channel Support area.

• Project Delivery - Serve as a subject matter expert in assessing impacts for planned system changes and projects, ensuring compliance with organizational standards (Business, Continuity, Security, Compliance, and Privacy). Develop and maintain productive relationships with Technology, QA, and Project teams. Research, analyze, and support the implementation of new or revised policies, procedures, and standards, and provide recommendations on system outages and issues.

Who You Are

• You can demonstrate strong technical expertise. You have hands-on experience with Azure Monitor, Log Analytics, Application Insights, and Dynatrace for integrated performance tracking, analysis, and proactive management. You understand security and disaster recovery best practices. You are knowledgeable about advanced security features in Azure SQL, including auditing, threat detection, managed identities, user access management, and disaster recovery strategies such as geo-replication within Azure SQL PaaS environments.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 19th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively