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Job Description
- Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow.
- Work with customer technical leads, client executives, and partners to scope, manage, and deliver successful implementations of contact center AI solutions becoming a trusted advisor to decision-makers throughout the engagement.
- Interact with business partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines to ensure successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on field experience.
- Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to customer requirements.
- Travel approximately 30% of the time for client engagements.