INTERNAL APPLICANTS ONLY – Retail Processing Lead, 2nd Shift (On-site)

We are currently seeking a Retail Processing Lead to join our team. In this role, you will plan, organize and lead order fulfillment, picking and workflow activities in a high-volume distribution center. You will also be responsible for ensuring the team consistently meets productivity, accuracy and safety standards for all picking and order processing operations. The ideal candidate will have strong analytical and problem-solving abilities, excellent administrative and organizational skills, and sharp communication skills. Prior experience in an order fulfillment role is highly preferred.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day in the office looks like this: 

• Overseeing a team of order fulfillment associates and drivers, managing both conveyable and non-conveyable items in the retail area
• Leveraging the Warehouse Management System (WMS) to understand daily goals and maintain building balance and steady workflow
• Developing and tracking key performance indicators (KPIs) to drive continuous productivity improvements
• Conducting root-cause analysis to identify the source of errors and uncover opportunities for improvement, including tracking individual performance to specific usernames to increase accountability
• Collaborating cross-functionally with other teams to ensure timely and accurate order processing that meets customer expectations 
• Assessing staffing needs to support fluctuating workloads and maintain operational efficiency
• Identifying and implementing opportunities to improve workflow efficiency and optimize cost-effectiveness
• Ensuring compliance with standard operating procedures and methodologies for all retail processing activities

Got the skills and experience? Here’s what we’re looking for:

• High school diploma or equivalent; college degree preferred
• 1–2 years of experience in order fulfillment
• Demonstrated reliability and good standing in attendance
• Strong organizational and administrative skills
• Excellent attention to detail
• Willingness to improve, learn and adapt
• Effective time-management skills
• Ability to handle multiple tasks and consistently meet deadlines

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.