Supervisor, Accounts Receivable

Job Summary

The Accounts Receivable Supervisor is directly responsible for supervising the Accounts Receivable team,including training, coaching, and appraising job performance; providing corrective action when necessary;and providing day-to-day oversight and relationship management. The Supervisor is also directly responsiblefor tracking and supervising team goals and metrics; day-to-day oversight; ongoing training; and achieving a level of operational efficiency that drives progress toward the department's strategic goals and improves team metrics, including preparation of monthly analyses for management review. This role will use critical thinking skills and perform root cause analysis to solve problems, create solutions and process recommendations, and provide management with proactive notification of potential issues. The Supervisor will be responsible for leading team members through process improvements, expedited issues, and largerscale projects. The Supervisor will drive continual process improvements using Southwire's Ops core values.

Key Responsibilities

• Coordinates and supervises the daily activities of the accounts receivable team, ensuring the efficient andaccurate processing of all customer payments, invoicing, and related tasks. Directs the team’s workflow and monitors progress to ensure goals are met in a timely manner.
• Assists the manager in setting departmental goals and strategies to optimize the accounts receivable process. Helps define key performance indicators (KPIs) and ensures the team meets targets related to collections, outstanding invoices, and customer communication.
• Administers policies and procedures related to accounts receivable, ensuring adherence to organizational standards, credit policies, and regulatory requirements. Monitors accounts receivable processes to maintain accuracy, resolve disputes, and improve cash flow.
• Coaches less experienced staff, providing training and development to enhance their skills and efficiency. Guides team members on best practices for customer interaction, payment processing, and dispute resolution.
• Evaluates performance of the accounts receivable team, providing feedback and conducting regular performance reviews. Identifies opportunities for improvement and supports team members in meeting performance goals.
• Leads day-to-day operations of the accounts receivable department, overseeing invoicing, cash applications, and collections processes. Ensures that all customer accounts are accurately updated and that all payments are posted in a timely manner.
• Advises management on accounts receivable performance, reporting on aging reports, collection efforts, and cash flow projections. Makes recommendations for process improvements or changes to policies to enhance efficiency.
• Coordinates with other departments and external stakeholders, including sales, customer service, and customers, to resolve disputes, ensure accurate billing, and facilitate timely payments. Builds relationships with key customers to support ongoing collection efforts.
• Generates reports for management, including monthly aging reports, collections forecasts, and payment trends. Tracks team performance and provides detailed analysis to help guide decision-making and financial planning.
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential incontributing to the department's goals.

Required Education & Experience

Minimum Education Level: High School Diploma
Years of Experience: 5-7 Years

Preferred Education & Experience

Minimum Education Level: Associate’s Degree

Years of Experience: 8-11 Years

Spans of Control

Does this role Manage Southwire Team Members: Yes

Number of Direct Reports: 2-5

Travel

None 0% of time

Physical Requirements

Moving 5%

Standing 5%

Sitting 90%

Working Conditions

Office

Equipment

Computer

Keyboard

Competencies

Skills