Move-In Coordinator

Job Summary/Position Overview

Under the direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction

• Excellent customer service metrics

• Synergy and collaboration with the community team managers

• Successful sales and marketing efforts

Key Duties and Responsibilities:

• Maintain accurate and up-to-date resident communication, documentation, and move-in status within the lead management and community systems

• Coordinate and track all required move-in documentation, including physician forms, assessments, financial paperwork, lease documents, and family/resident submissions to ensure timely completion prior to move-in

• Serve as a primary point of contact for future residents and families throughout the move-in process, providing guidance, support, and timely communication to create a seamless transition into the community

• Partner closely with the Sales team to support prospective residents from deposit through move-in, ensuring all required steps are completed efficiently and accurately

• Facilitate lease review and signing with residents and families, answering questions and ensuring all required documentation is properly executed

• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed

• Coordinate with Maintenance, Housekeeping, Dining, and other community departments to ensure apartments are move-in ready and resident preferences are communicated prior to arrival

• Schedule and coordinate move-in meetings with residents, families, and appropriate community team members

• Assist with welcoming new residents on move-in day to ensure a positive first impression and exceptional customer experience

• Maintain strong knowledge of community services, amenities, apartment offerings, and operational processes in order to effectively support residents and families

• Support sales initiatives, resident events, and community engagement efforts as needed

• Foster positive relationships with residents, families, physicians, referral partners, and community associates to support a smooth and organized move-in experience

• Other, related duties as assigned

Qualifications:

• Previous administrative and/or customer service experience preferred

• Positive, energetic, and enthusiastic attitude, ability to work as a team member

• Availability to work some weekends, some evenings, and special occasions.