Service Delivery Manager
Job Description
Location: Bristol (Hybrid)
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
As a Service Delivery Manager, you’ll play an important role within the team, supporting the delivery of end-to-end communications, whether electronic or physical. You’ll work closely with internal teams and clients to ensure work is delivered accurately and on time, while beginning to build strong relationships and develop an understanding of client needs.
This is a great fixed term contract opportunity, for 12-months, for someone looking to develop their career in service delivery, gaining hands-on experience across client management, project coordination, and operational processes.
A role you will love
You’ll support the delivery of client work, assisting with briefs and the lifecycle of assigned projects. Working alongside experienced colleagues, you’ll build your knowledge and confidence while contributing to successful delivery outcomes. You’ll be recognised by internal stakeholders as reliable and collaborative, supporting strong service delivery through effective communication, organisation, and attention to detail.
In this role, you’ll focus on developing your skills while contributing to service standards and continuous improvement within the team.
Some of your key responsibilities will include:
- Support the coordination and delivery of client jobs from briefing through to completion, ensuring work is accurate and on time
- Assist in monitoring contract work, tracking timelines, and escalating any issues where needed
- Act as a day-to-day contact for client queries, supporting relationship development
- Contribute to project delivery, supporting larger initiatives while developing ownership of smaller projects
- Work in line with invoicing processes to ensure all work is invoiced correctly and in a timely manner
- Collaborate with colleagues and contribute to team improvement initiatives
What will you bring to the role?
You’ll thrive in this role if you’re motivated to learn, well organised, and passionate about delivering excellent service. You’ll be comfortable working in a fast-paced environment and eager to build your skills while maintaining a high standard of quality and accuracy.
You will also demonstrate:
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Confident communication skills with the ability to engage effectively with others
- Interest in building client relationships and understanding business needs
- Willingness to learn and develop within a client-facing role
- Resilience and a positive approach when working to deadlines
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Attention to detail with a focus on accuracy and quality
- A positive, proactive attitude with flexibility and openness to learning new systems and technologies
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub