Guest Service Manager (m/w/d) - Meliá Frankfurt City

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

To continuously improve, we are looking for you to take on the following responsibilities:

• You ensure that our guests enjoy a seamless and outstanding hotel experience from booking and arrival through to departure and review (360° guest experience)
• You perfect the “sensory architecture” in our public areas (e.g. lighting, music, decoration, etc.)
• You maintain constant communication with our guests and collect their feedback
• You share your feedback with our Guest Experience Manager and work together on improvement ideas
• You are responsible for complaint handling
• You respond to guest reviews on all relevant internal and external platforms
• You take on Manager on Duty shifts

We develop your talents. You already bring the following experience:

• Completed vocational training as a hotel specialist, hotel management professional, or a dual study
• You already have experience in a role within Customer or Guest Experience
• A warm, friendly, and charming host personality with a strong service orientation and hospitality mindset
• Strong communication skills, a sense of responsibility, and quality awareness
• Commercial awareness combined with an eye for aesthetics
• Strong intercultural competence
• Very good German and English skills; Spanish and/or additional foreign languages are an advantage
• Confident handling of Microsoft Office; knowledge of Opera PMS is an advantage

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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