Patient Service Specialist

Why Join Us? 

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Front office position for a General Surgery Practice. This position is responsible for: patient check in, check out, answering calls, document management, and insurance verification

What you’ll do:

• Greet patients and collect required demographic and insurance information
• Interact with patients’, physicians and other staff, both internal and external, providing timely and responsive information
• Coordinate processes and route all paperwork as required to meet physician and facility requirements
• Make patient appointments
• Answer phone calls and route to appropriate staff member
• Check patients in and out of computer system and collect required payments 
• Complete all “tasks” in a timely manner
• Scan internal documents accurately into patient’s medical record
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

• Education: High school diploma or equivalent
• Certification/Licensure: Not required

Skills:

• Medical Terminology
• Competent use of computer systems, software and 10-key calculators
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.