Data Provisioning/De-Provisioning Technician

• Support day to day tasks of business, Internal Management Networks, and Corporate network.

• Develop and evaluate processes to ensure effectiveness of IP design deployment and decommissioning.

• Develop and publish standards for network configuration, including routing architecture, physical configuration and de-configuration standards, and inter- and intra- POP topology.

• Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.

• Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.

• Assist with technical questions/resolutions from other Client Business colleagues.

• Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed

• Assess problems, research alternatives, and pursue acceptable solutions while remaining within Company guidelines.

• Completes all non-complex Provisioning and De-Provisioning (Disconnect) orders across the footprint.

• 1-2 years of industry experience with TCP/IP and Ethernet technology

• Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network

• Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)

• Must be innovative, able to set/change priorities and use available resources to meet the needs of Client Business and our client.

• Possesses a strong working knowledge of the provisioning/de-provisioning processes and overall work flow throughout the service implementation process.

• Solid organization and time management skills

• Excellent customer service skills and desire to provide quality service and response to clients.

• Must have the ability to make quick effective decisions that have a significant impact on Client Business clients

• Ability to multitask and navigate between divergent systems and task types.

• Must be willing to work overtime, including weekends, as the work load requires.

• CCNA Certification preferred.

Thanks & Regards
Praveen K. Paila
470-202-1117