Technical Analyst II, Store Systems

SUMMARY The Technical Analyst’s role is to plan, design, develop, and launch efficient technical solutions in support of core organizational functions and business processes. This includes support for technical aspects of business requirements, proposed projects, and systems requirements. The Technical Analyst will maintain software applications in support of achieving business requirements. This includes responsibility for the design, testing, documentation, QA support and post-production support for customer solutions. The Technical Analyst will also research, design, document, and modify software-related functionality throughout the production life cycle. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or required. Provide technical support for designated vendor applications utilizing skills in software configuration, interface development and support, reporting, and job execution, all of which is predicated on proven knowledge of the technical and business aspects for assigned application(s). Analyze, assess, and execute technical solutions for issues and/or new requirements for existing business systems and procedures. Perform development and documentation of software configuration or program modifications. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support. Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems. Successfully engage in multiple initiatives simultaneously. Deliver assigned projects on time and on budget. Working knowledge of current network hardware, protocols, and standards including LAN and WAN technologies. May involve occasional after-hours resolution support in event of systems incidence