Part-time Ideal Service Agent

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards.   The starting wage rate for this position is $27.90 per hour. After six months of employment, the rate will increase to $30.91 per hour, in accordance with the applicable Collective Agreement. This posting represents an existing vacancy.   Responsibilities   Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guests. Assist all guests and employees. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Recording and making Wake up calls. Receiving and sending emails as needed, as well as operating switchboard and two-way radio.    Requirements   Computer skills required. Must have the ability to work alone, with others, and remain at workstation for entirety of shift. Must be able to work a flexible schedule including weekends and holidays.   Must have customer service experience with excellent written and especially verbal communication skills. Must be able to sit for extended periods of time.