Customer Service Representative
Job Description
Reporting to: CSD Team Lead
Reference: R9654
Summary
As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.
Tasks and responsibilities as a Customer Service Advisor:
Order Management:
Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
Offer highly efficient problem solving solutions
Produce accurate reports within a timely manner
Prescription Management:
Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times
Complaint Management:
Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes
Applications
We value diversity in our workplace and welcome enquiries from everyone.
Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.
Please make us aware if your need any reasonable adjustments to participate in this process.
We encourage you to submit your application as early as possible and not wait as closing dates may vary.