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The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.
This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.
Preferred:
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Client Services Manager
Overland Park, KSPosted 1 months ago
Full-timeremote
Job Description
Client Services Manager
Department: Client Services
Employment Type: Full Time
Location: Overland Park, KS
Description
The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.
This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.
Key Responsibilities
- Support the coordination and execution of day-to-day project activities and client initiatives.
- Assist in tracking project timelines, deliverables, and issue resolution across client activities.
- Collaborate with cross-functional teams including retail marketing, customer development, and agency partners to ensure alignment and timely completion of tasks
- Support the execution of promotional programs and sales initiatives.
- Prepare and update recurring reports, including KPI dashboards, sales summaries, and performance trackers
- Assist in gathering and organizing data for leadership reporting and client presentations
- Maintain and update SOPs, workflows, and training documentation
- Prepare KPI dashboards and support leadership in meeting preparation and follow-ups.
- Help ensure clear communication of project updates, deliverables, and deadlines to internal stakeholders & partners
- Support budget tracking, reconciliation, and reporting activities.
- Coordinate with internal teams (e.g., warehouse, field teams) to support campaign execution and materials distribution
- Ability to travel as needed to attend client presentations and meetings, train field team members, and participate in market visits.
- Provide general administrative and operational support to leadership as needed
- Support meeting preparation, including agenda creation, materials, and follow-up notes
Skills, Knowledge and Expertise
- 1–3 years of experience in a support, coordination, or administrative role (project coordination or sales support preferred).
- Ability in finding creative and innovative solutions to solve issues and day-to-day challenges.
- Strong organizational skills with high attention to detail
- Proficiency in Microsoft Excel and Google Workspace
- Self-motivated with a willingness to learn and take direction
- Ability to stay organized, responsive, and composed while managing multiple priorities and deadlines in a fast paced environment
- Strong written and verbal communication skills
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Comfortable working with web-based platforms and systems
- Ability to follow established processes and meet deadlines consistently
- Consistently maintains a high level of professionalism in communication and interactions across teams and clients
- Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
- Must be comfortable around animals.
- Ability to travel in the field as needed with occasional overnight travel.
- Location: Overland Park, KS. Hybrid position with 2+ days in office.
Preferred:
- Previous experience as a Sales Representative or Territory Manager.
- Experience supporting sales teams, client services, or marketing initiatives
- Familiarity with reporting tools or CRM/project management platforms (e.g., C4C, SharePoint, DOMO, or similar)
- Experience maintaining documentation or creating reports