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Civils Operations Manager
Raynesway Depot, DerbyPosted 1 weeks ago
Full-timeonsite
Job Description
Civils Operations Manager
Department: Severn Trent Water
Employment Type: Full Time
Location: Raynesway Depot, Derby
Reporting To: James Askew
Description
As our Civils Operations Manager, you will be responsible for the resources associated with delivering our Civils & Frame and Cover teams.
You will have overall responsibility to plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of our service. You will be expected to communicate with customers who are impacted by our work, as and when required.
You will work with the scheduling, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, in the most efficient way possible.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of our service. You will be expected to communicate with customers who are impacted by our work, as and when required.
You will work with the scheduling, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, in the most efficient way possible.
Key Responsibilities
We are looking for someone to:
- Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
- Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems
- Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work
- Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
- Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs
- Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
- Demand safety and competence, including training requirements, pushing for improvement across all teams
- Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone.
Skills, Knowledge & Expertise
- Experience of working in Utilities
- Relevant qualifications and authorisations
- Supervisor Street works qualification
- Deep Excavation knowledge and experience
- Health & Safety qualification an advantage
- Excellent management skillsFinancial and commercial awareness
- Proficient IT skills, including Microsoft Excel and Word
- Full UK Driving Licence
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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