Analyst, Loan Servicing

Location

Brookfield Place - 181 Bay Street

Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

The Analyst, Loan Servicing, is responsible for the Statutory and GAAP accounting and reporting for the Mortgage and Real Estate portfolios of our Credit and Insurance clients. The position is key to successfully facilitating a SOC 1 controlled environment and will be a key contributor of our growing credit operations team and will report to the Director, Mortgage Loan Servicing.  The role will be based out of our Toronto, ON office located at Brookfield Place. 

Responsibilities:

• Support the onboarding and setup of residential and commercial mortgage loans within servicing systems. 
• Process daily loan servicing transactions, including borrower payments, adjustments, and loan status updates. 
• Review loan documentation for completeness and accuracy and enter data into internal systems. 
• Maintain and update loan records to ensure data integrity across platforms. 
• Perform basic reconciliations of mortgage-related accounts and escalate discrepancies as needed. 
• Monitor loan activity and identify exceptions, assisting with resolution of routine servicing issues. 
• Prepare and distribute standard reports related to loan balances, payments, and activity. 
• Ensure all activities are conducted in accordance with internal procedures and regulatory guidelines. 
• Collaborate with internal stakeholders (servicing, accounting, underwriting, and customer support) to support daily operations. 
• Communicate with external parties (borrowers, correspondents, and vendors) to obtain documentation and resolve routine inquiries. 
• Assist with audit requests, quality control reviews, and documentation gathering. 
• Maintain organized records of loan files and servicing activity. 
• Identify opportunities to improve data accuracy and processing efficiency and share feedback with management. 
• Perform additional operational and administrative support tasks as assigned. 

Qualifications & Requirements:

• Bachelor’s degree in finance, business administration, accounting, real estate, or a related field (or equivalent internship/work experience).  

• 1–2 years of experience in mortgage servicing, loan operations, banking, or financial services
• Proficiency in Aladdin, Precision LM, Microsoft Excel, Word, and Outlook; ability to learn new systems quickly.  
• Strong written and verbal communication skills. 

• Basic understanding of residential and/or commercial mortgage products is a plus. 

• Strong attention to detail with the ability to accurately review documents and input data. 

• Good organizational skills with the ability to manage multiple priorities in a fast-paced environment. 

• Ability to follow established procedures and maintain compliance with internal controls. 

• Analytical mindset with the ability to identify discrepancies and escalate appropriately. 

• Team-oriented with a willingness to learn and contribute in a collaborative environment. 

• Self-motivated, dependable, and eager to develop within mortgage operations. 

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.  We are proud to create a diverse environment and be an equal opportunity employer. 

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Salary Range - CAD $65,000 to $80,0000

Position Opening Reason:

New Position

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.

Brookfield is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act. Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.