Job Description
• Direct daily office operations to maintain the highest standards of hygiene, landscaping, facilities, and operational safety. • Ensure efficient and cost-effective procurement and inventory management of all office assets. • Act as the Single Point of Contact (SPOC) to directly resolve feedback/complaints regarding office operations and services. Facilities & Vendor Management • Lead as the primary liaison for integrated facility management and office movements, ensuring all transitions and partnerships aligned with corporate standards and budget. • Oversee total facility lifecycle management, from routine maintenance to large-scale workplace capital improvements. • Manage building legal records, ensure the accuracy of payment documents, contracts, and monitor and conduct Service Level Agreement (SLA) inspections/acceptance of the vendor’s service quality. Workplace Management & HR Administration • Maintain standards for cleanliness, safety, and employee well-being. • Enforce workplace governance, including health & safety standards and internal compliance protocols. • Oversee seamless onboarding/offboarding, long service awards, transportation, travel management, etc. • Oversee the fulfillment and logistics of company products and gifts for internal consumption, corporate events, special occasions, ensuring fair allocation, inventory control and compliance. • End-to-end responsibility in planning and managing administrative related budgets, expense tracking, and payment processing, etc. Employee Experience • Partner with cross-functional teams to implement logistics for culture and DEIB initiatives, support company events, workplace celebrations, employee well-being programs etc. to enhance workplace experience and engagement • Contribute to building a positive, safe, and inclusive work environment Requirements • Bachelor’s degree in Engineering, Facilities Management, or a related discipline • Professional Certifications (Preferred): Facility Management (IFMA), or Project Management (PMP) is a plus. • Minimum of 5+ years of experience in corporate administration, property management, technical operations, or building operations management within large-scale organizations, Grade-A office buildings, or luxury hotels. • Proven track record in a managerial or lead role, overseeing nationwide office operations or large-scale workplace projects. • Demonstrated experience in vendor governance, managing third-party service providers, and ensuring corporate compliance. • Strong hands-on experience managing site operations and technical systems is required. • English: Good written and oral proficiency (Professional/Business level). • Local Language (Vietnamese): Native or bilingual proficiency, with the ability to communicate effectively with stakeholders and vendors. • Act Like an Owner (Own It): Decisiveness in task control, highly proactive, and takes ultimate responsibility for outcomes. This position will lead with a Service Mindset, setting a premium standard for hospitality and internal support that makes SCCVN truly a “Great Place To Work”. • Collaboration: Build strong, trust-based relationships across departments. Possess advanced interpersonal and negotiation skills, essential for managing vendors, contractors, and internal stakeholders to achieve mutually beneficial outcomes. • Innovation: Actively seek out and implement new ways to streamline administrative workflows. Leverage analytical thinking to discover more efficient processes and technological solutions to optimize the workplace experience. • Solid understanding of budget management and legal regulations pertaining to office building and operations.