Operations Supervisor

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

 

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

 

Brief Description:

 

An Operations Supervisor oversees the daily operations of a business or department to ensure efficiency, productivity, quality, and profitability. This role manages processes, staff, and operational strategies while driving continuous improvement and supporting organizational goals.

 

 

Job Responsibilities:

 

• Supervise day‑to‑day operations across customer service, order entry, warehouse, delivery logistics, on‑site vending programs, and vehicle/fleet activities in a hands‑on role. 

• Process and oversee customer orders from entry through delivery, ensuring accurate data entry, correct pricing, proper documentation, and timely customer communication. 

• Perform and supervise warehouse activities, including receiving, put‑away, picking, packing, shipping, and routine cycle counts to maintain accurate inventory and organized storage. 

• Maintain inventory control by monitoring stock levels, organizing bin locations, reconciling discrepancies, and implementing basic controls to minimize stock‑outs, errors, and shrink. 

• Plan, dispatch, and adjust daily delivery routes and schedules for the delivery/warehouse team to meet customer time windows while managing mileage, labor hours, and truck capacity. 

• Oversee and participate in on‑site customer vending programs, including product setup, replenishment, inventory checks, cleanliness, machine uptime, and basic troubleshooting or vendor coordination. 

• Coordinate vehicle and equipment maintenance and inspections, schedule service with vendors, maintain logs and documentation, and ensure compliance with safety and transportation requirements. 

• Oversee basic facilities maintenance for the office and warehouse, including coordinating repairs and preventive maintenance, managing service vendors, and ensuring a clean, safe, and organized work environment. 

• Monitor key performance metrics (e.g., order accuracy, fill rates, on time delivery, inventory accuracy, response times) and implement practical, front‑line process improvements. 

• Directly lead and coach a small cross‑functional team, including training, daily task assignment, performance feedback, and cross‑training to ensure coverage. 

• Conduct regular one‑on‑one meetings and formal performance reviews for individual contributors, setting clear expectations, documenting performance, and supporting development plans. 

• Prepare, publish, and adjust daily and weekly work schedules, balancing workload, vacations/absences, coverage needs, and overtime control. 

• Track and manage operational expenses (e.g., supplies, maintenance, fuel, overtime), provide input to the annual budget, and help ensure spending stays within approved guidelines. 

• Serve as primary point of contact for day‑to‑day operational issues and customer escalations, performing basic root‑cause analysis and putting corrective actions in place. 

• Partner with HR, finance, and sales on timekeeping and approvals, staffing needs, budgeting inputs, and customer requirements that affect service levels and operations. 

• Enforce company policies, safety procedures, OSHA guidelines, and transportation regulations; conduct safety talks, inspections, and assist with incident reporting and follow‑up. 

• Maintain accurate operational records and provide concise updates and reports to ownership/senior leadership on volumes, service performance, issues, and improvement efforts. 

• Support a culture of continuous improvement by standardizing procedures, organizing work areas (5S mindset), and implementing simple, lean changes to increase productivity and reduce waste. 

 

 

Required Qualifications

• Proven experience in operations, administration, or team management
• Strong leadership and organizational skills
• Excellent communication and problem-solving abilities
• Proficiency with Microsoft Office and operational software systems

• Ability to manage multiple priorities in a fast-paced environment

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

 

We are an AA/EEO/Veterans/Disabled employer.