Service Operations Assistant
Job Description
The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment. This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution.
Key ResponsibilitiesCustomer Service & Experience
- Deliver fast, friendly, and accurate service at all times
- Assist customers with inquiries, issues, and service recovery
- Promote a positive checkout experience and resolve concerns professionally
- Support initiatives that improve customer satisfaction and loyalty
Front-End Operations
- Assist in overseeing checkstands, self-checkout, and service desk activity
- Help manage customer flow and ensure proper staffing during peak times
- Ensure compliance with cash handling, register accuracy, and POS procedures
- Monitor front-end conditions to keep operations running efficiently
Team Leadership & Support
- Provide direction, coaching, and daily support to front-end employees
- Assist with training new hires and reinforcing service standards
- Monitor productivity and help maintain accountability across the team
- Promote a positive, team-oriented work environment
Merchandising & Store Standards
- Maintain clean, organized, and fully stocked front-end and service areas
- Support execution of impulse displays and promotional setups
- Ensure signage and pricing are accurate and up to date
- Maintain safety and cleanliness standards at all times
Administrative & Compliance
- Assist with scheduling, timekeeping, and labor support
- Support cash office functions such as pickups, loans, and audits as needed
- Ensure adherence to company policies, safety procedures, and compliance standards
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer and cash handling knowledge
- Flexible schedule including evenings, weekends, and holidays
- Customer Focus
- Communication Skills
- Leadership & Team Support
- Problem Solving
- Time Management
- Operational Execution
- Fast-paced retail store environment
- Frequent standing, walking, and interaction with customers and team members
- Occasional lifting and front-end support tasks
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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