Transportation - Intake - PUNE

Department: Administration

Employment Type: Permanent - Full Time

Location: Pune

Description

Key Responsibilities

• Support US counterparts in managing the complete claims lifecycle using predefined templates. 
• Create and process policy claims for motor and property-related cases.
• Proactively communicate with customers via email to gather required documentation and provide claim updates. 
• Take ownership of claims through to the settlement stage, ensuring accurate assessment of loss and calculation of payable amounts. 
• Review customer-provided documentation and determine coverage eligibility or request additional substantiation. 
• Work on third-party client systems to validate claim information and update data on the Davies in-house claims system.
• Perform manual policy validation checks through client portals in the absence of automated tools. 
• Set up new claims and maintain regular updates on internal systems. 
• Ensure quality standards are met and assist in process improvement initiatives. 

Skills, Knowledge & Expertise

• Graduation (Bachelor’s degree in any stream) is mandatory.
• Excellent verbal and written communication skills. 
• Strong attention to detail and organizational skills. 
• Basic calculation skills relevant to property damage and motor claims. 
• Knowledge of insurance processes, particularly in motor/property lines, preferred. Ability to work independently with minimal supervision. 
• Analytical mindset with a proactive approach to problem-solving. 
• Ability to handle sensitive customer data with integrity and accuracy. 
• Proficient with Microsoft Office Suite (Word, Excel, Outlook). 
• Flexible and willing to learn new tools or systems as per client/process need.