Customer Success Team Leader
Job Description
We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.
Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.
Our opportunity
We are looking for our new Customer Success Team Leader to manage, control, and lead all operational activities of One Team Sales, and to be involved in the coordination, management, and execution of all activities to ensure optimal performance, in line with the Area’s business strategy and the agreed SLAs.
Main responsibilities:
- Ensure that all processes are executed in accordance with the agreed Service Level Agreement (SLA), with timeliness and accuracy.
- Ensure compliance with the Performance Management Framework, tracking and monitoring process-related KPIs.
- Focus on people engagement, motivating and developing a highly engaged team to deliver organizational results with a strong sense of ownership.
- Ensure the maintenance of Standard Operating Procedures (SOPs) and SLAs across all processes under responsibility.
- Adopt an agile and continuous improvement mindset, identifying opportunities to enhance daily processes.
- Implement cost reduction and value creation initiatives, working in environments with remote, distributed, or virtual teams, and coordinating and communicating with different teams within GSC.
- Ensure that all key risks are properly identified, documented, and addressed.
- Actively participate in business contingency testing and support other GSC areas during contingency procedures.
We are looking for:
If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!
- Bachelor’s degree in Business Administration, International Trade, or related fields
- Experience with international trade routines (import and export) and commercial department activities
- Technical skills in negotiation
- Intermediate knowledge of Microsoft Office (with a stronger focus on Excel and related tools, software, and analyses)
- Soft skills: organization, proactivity, strong interpersonal skills
- Advanced/Fluent English and Fluent Portuguese
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.
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