Job Description
Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
Job Summary:
The Key Accounts Specialist (enables strong key account execution by ensuring sales governance, customer performance visibility, promo/commercial tracking, and clean, audit able reporting. The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account scorecards, monitoring pricing/promo effectiveness, liaising and reviewing Beauty Promoter activities and coordinating cross-functional follow-ups with Commercial, Finance, and Stores.
Job Responsibilities:
Sales & Vendor Reporting:
Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes).
Update standard templates/dashboards and ensure numbers are consistent with shared source files.
Maintain historical performance files and ensure clean naming/version control.
Promotions & Activation Coordination:
Maintain a promo and tie-up tracker: vendor, mechanics, dates, participating stores, and status.
Support activation rollout by coordinating with stores/retail ops for confirmations (participation, dates, basic execution checks).
Collect execution feedback (store confirmations, photos if applicable, comments) and summarize key issues for the KAM.
Store Tie-ups Follow-up:
Create and circulate store communication notes as shared by KAM (activation details, timelines, what stores need to do).
Follow up with store teams for completion status and escalate delays/risks to the KAM.
Maintain a closure log for each tie-up (started, completed, pending items).
Listing & Item Data Tracking:
Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.
Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.
Flag basic master data issues that impact reporting (duplicate items, missing mapping, incorrect store tagging).
Stock & Readiness Inputs:
Track basic availability flags for planned promotions (e.g., “stock risk” / “ok”) based on inputs from Supply Chain/Stores.
Escalate stock-out risks, delayed delivery, or store readiness issues to the KAM for action.
Documentation & Admin for Vendor Reviews:
Prepare meeting packs using existing formats (agenda, tracker extracts, promo calendar, action log).
Record minutes and maintain action trackers for vendor/internal meetings, ensuring follow-ups are sent and updated.
General Sales Ops Support:
Support ad-hoc data requests from KAM (store-wise sales extracts, promo participation lists, simple comparisons).
Maintain a shared folder structure for vendor documents, trackers, approvals shared by KAM, and execution evidence.
Functional/Technical Competencies:
Sales Reporting & Data Accuracy
Excel & Tracker Management
Promotion & Retail Execution Tracking
Coordination & Follow-up Discipline
Documentation & Governance
Finance Pillar:
Sales vs Target % (assigned vendors)
Promo budget variance % (budget vs actual)
GM impact tracking (GM AED/GM%) for promos
Claims/credit note pack submission cycle time (days)
Report accuracy % (error-free)
Customer:
Store participation % (planned vs confirmed)
On-time activation execution %
Promo compliance % (basic execution)
Vendor query closure SLA %Issue closure % within SLA
Process:
On-time reporting % (weekly/monthly)
Tracker completeness % (mandatory fields)
Action closure % by due date
Documentation completeness % (approvals + evidence)