Chief Retail Officer, EVP

The Chief Retail Officer leads retail banking strategy, growth, and market expansion, driving membership, deposits, lending, and revenue through data-driven, community-focused initiatives. Oversees consumer lending portfolio, ensuring balanced growth, strong credit quality, and responsible risk management. Directs branch operations, sales performance, and service delivery to enhance efficiency and member experience. Partners cross-functionally to align strategy, optimize products, and strengthen performance. Develops high-performing teams and fosters a culture of accountability, compliance, and financial inclusion while ensuring adherence to regulatory and risk standards.